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The User Profile page provides a detailed, user-centric view of how an individual user is identified and how they engage with your AI application. The page is organized to answer two core questions: who the user is and how the user interacts with the AI.

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User details

The left side of the page displays all known user traits (attributes) for the selected user. These traits are automatically populated based on how the Mindlytics SDK is instrumented in your application. By default, the following attributes are shown:
  • User ID – the unique identifier for the user
  • First Seen – the timestamp of the user’s first recorded interaction
  • Last Seen – the timestamp of the most recent interaction
  • Last Intent – the most recent intent expressed by the user
  • Last Known Sentiment – the sentiment detected in the user’s latest interaction
  • Intent Count – the total number of intents expressed by the user over their lifetime
If your application tracks additional user attributes (such as email, name, gender, location, or other domain-specific traits), they are displayed automatically in this section.

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Avatar support

To display a user avatar, pass the reserved user trait avatar with a URL pointing to the image location (for example, an image hosted in an S3 bucket or your application’s backend).
When present, the avatar is rendered automatically in the user profile.

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Activity timeline

The Activity section shows a chronological history of the user’s interactions with the AI, organized by session.
  • Events are grouped by Session ID, making it easy to follow individual conversations
  • Each event includes the event name and timestamp
  • Use the Next and Previous controls at the bottom of the page to navigate through all sessions and events associated with the user
This timeline provides a clear, session-level view of how the user engages with the AI over time.

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Event details

Clicking on an event in the Activity timeline opens the Event Details panel on the right side of the page. This panel displays:
  • Event Name
  • Timestamp
  • Event Properties associated with the event
For custom events, event properties are defined and sent by your application during SDK instrumentation.
For Mindlytics default events, all relevant attributes are automatically captured and attached by the SDK.

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Use cases

The User Profile page can function as a lightweight, application-specific CRM view, enabling teams to:
  • Understand individual user behavior and engagement patterns
  • Debug issues by inspecting raw events and sessions
  • Support customer success and investigate user-reported problems
  • Validate SDK instrumentation and user trait mapping