Default view
The Users Explorer displays a list of users with key engagement and interaction attributes, including:- User ID – the unique identifier of the user
- Last Seen – the timestamp of the user’s most recent interaction
- Last Intent – the intent detected in the user’s most recent interaction with the AI
- Last Sentiment – the sentiment associated with the user’s most recent interaction
- Conversation Count – the total number of conversations the user has had with the AI agent
Customizing displayed attributes
You can tailor the Users Explorer table to show only the user attributes relevant to your analysis.- Click Configure Display (top right) to select or deselect user traits
- Add or remove any tracked user traits from the table columns
- Changes apply instantly, allowing flexible exploration without modifying tracking configuration
Searching users
Use the Search field to quickly find specific users based on any tracked user trait.- Search by User ID, name, or any other user attribute being tracked
- Search operates across all available user traits, not just visible columns
- Useful for locating individual users, validating identity mapping, or investigating specific cases
Drilling into user profiles
Clicking a user opens the User Profile, where you can:- View the complete set of user traits and metadata
- See a chronological list of all events and interactions generated by the user
- Analyze the user’s full interaction history across sessions and conversations
Common use cases
- Monitoring user engagement and activity at the individual level
- Investigating user-specific issues or anomalies
- Validating user traits and identity resolution
- Supporting customer success and debugging workflows