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The Funnel Analysis Chart visualizes how users progress through a defined sequence of steps and where they drop off. It is used to measure conversion, completion, and friction in AI-driven workflows. This chart follows the standard Chart Configuration Pattern with ordered steps.

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What this chart answers

  • Where do users drop off in a conversational flow?
  • How many users complete a task after expressing an intent?
  • Which steps introduce the most friction?

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How it works

You define an ordered list of events that represent steps in a flow. Mindlytics computes conversion rates and drop-offs between each step.

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Examples

  • Booking flow conversion
    • Step 1: conversation_started
    • Step 2: intent_detected (BookAppointment)
    • Step 3: slot_selected
    • Step 4: booking_confirmed
  • Support resolution flow
    • Step 1: intent_detected
    • Step 2: ai_response_sent
    • Step 3: issue_resolved
Use this chart to optimize task success and reduce abandonment.